For medspas and aesthetic practices
Lead replies in 2 minutes. Consent forms done before they walk in. Clients actually rebook.
We build lead-routing, intake automation, no-show recovery, and rebooking sequences for medspas and injector practices. The fragmented stack you already use, finally talking to itself.
What we hear
Three moments you know.
Slow lead reply
Instagram DM at 9pm. Web form at 11pm. Phone misses ring at noon. By the time you reply, they booked with the next clinic.
No-show drain
Client books, gets confirmations, locks the card, never shows. Empty chair. Revenue gone.
One and done
Client loves the result. Tells everyone. Never comes back for the touch-up. No 90-day re-engagement.
What it actually looks like
Three real moments we fix.
11pm Instagram DM about Botox
Before
DM lands when the front desk is closed. Morning inbox is full. By the time you reply, they have already booked a consult somewhere else.
After
DM logged in your CRM in real time. First-touch reply within 2 minutes acknowledging the question and offering a consult slot. Front desk picks up the conversation in the morning.
First contact under 2 minutes, any hour.
Intake forms still on paper at check-in
Before
Client arrives. Hands them a clipboard. They disclose a relevant medication five minutes after the laser is prepared. Risk and rework.
After
Intake and consent packets sent 24 hours before the appointment. Required signatures and disclosures captured before the client walks in. Provider reviews in the chart, not at the chair.
Provider walks into the room ready, not gathering paperwork.
No-show, locked card
Before
Client books with a single-use virtual card. Skips the appointment. The no-show fee declines. Empty chair, revenue lost, follow-up policy unenforceable.
After
Booking flow requires a saved card on file with a signed no-show policy. High-value services prepay a deposit. Recovery sequence reaches out to rebook before the slot is given away.
Fewer empty chairs. Cleaner cash flow.
Botox client, 90-day touch-up
Before
Client comes once, leaves happy, posts a glowing review. Three months later you would normally see her for a touch-up. She forgets, you forget, she finds someone new.
After
Each treatment triggers a re-engagement sequence: 1 week check-in, 1 month review, 90-day touch-up offer. Tied to product half-life per service.
Lifetime value goes up without the front desk doing more work.
Acuity / Square / HubSpot stack mismatch
Before
Client pays half deposit on Acuity. Square does not see it. HubSpot CRM has the wrong status. Loyalty program loses the visit. Manual reconciliation every Friday.
After
One sync layer: scheduling, payments, CRM, and loyalty all see the same client and the same transaction state. Friday reconciliation gone.
Stack runs as one system, not four.
What we build
Six automations we ship.
Each is a discrete system. You don't need all six. Start with one.
Lead routing and instant reply
DMs, web forms, missed calls, and ad-platform leads land in one inbox. Auto-acknowledge in under 2 minutes. Routed to the right injector or front desk.
Pre-visit intake and consent
Intake forms and procedure-specific consents sent the day before. Captured digitally, signed, attached to the chart.
No-show recovery
Card on file enforced. Deposits captured for high-value services. Recovery sequence reaches out for missed appointments to rebook.
Rebooking and recall
Service-aware re-engagement: Botox at 90 days, filler at 6 months, lasers per protocol. Tied to product timing, not generic email blasts.
Inventory tracking by client
Units of Botox or filler used per visit logged automatically. Tied to product orders. Margin visible per service.
Stack integration layer
Boulevard, Aesthetic Record, Square, HubSpot, and Klaviyo synced through one source of truth. Reconciliation goes away.
Investment
Straightforward pricing.
Discovery audit
$1,500 to $3,000
We map one process end to end and tell you exactly what to build. Written deliverable. Fixed price. No commitment to a build.
Build engagement
$8,000+
Weekly demos. Deployed to your infrastructure. You own the code when we ship. Quoted after discovery.
Operate retainer
$750+/mo
We monitor and maintain what we built. You get a direct line to the person who wrote the code. Cancel any month.
How we work
What you can count on.
Common questions
Things people ask before booking.
Does this work with Boulevard, Aesthetic Record, or Mangomint?
Yes. We integrate with Boulevard, Aesthetic Record, Mangomint, Vagaro, and Jane through their APIs. We also build custom syncs for older booking systems.
Will this replace my booking system?
No. We sit on top of what you already use. Most medspas keep their booking software and use our layer for lead routing, intake, recovery, and rebooking.
Can the lead reply be on my behalf?
The first-touch acknowledgement is automated and identifies itself as such. A real human picks up the conversation within business hours. We never misrepresent automation as a person.
What does a medspa lead and rebooking system cost?
A typical lead routing plus rebooking build runs between $4,000 and $8,000 one time. You own the code. There is no monthly SaaS fee on top of that.